The Dialer Operations Manager is responsible for the planning and execution of dialing campaigns targeting health plan members for critical healthcare visits. The DOM will possess specialized expertise around industry standards, best practices, the contact center industry, and other contact center ecosystem topics including but not limited to Dialer. This position, will be responsible for both technical and business tasks including managing client expectations and satisfaction, recommending the ideal system configurations based on industry best practices and customer requirements, coordinating all the necessary internal resources, and in general ensuring the customer’s desired business outcomes are satisfied. The DOM is also an organizational leader and is expected to serve as a manager, mentor and coach to their employees.
They will also monitor all campaigns to determine overall strategy and design of calling campaigns are meeting regulatory and operational guidelines while also exceeding established goals. The DOM will report to our VP of Operations.
*Advance Health is an Equal Opportunity Employer*